about this privacy policy
This Privacy Policy explains to our visitors and users how we collect, handle, and protect the data on our platform.
We take the protection of collected and stored data seriously. In this document, we explain in detail how and why we collect this data, and how you can request to have your data removed, changed, or deleted from our servers.
If you have any questions, you can contact our team directly via the contact tab or the email provided at the end of this policy.
source of Personal Data
Our website may collect personal data for various purposes, using the following methods:
- Website: You may fill out forms, send comments, contact our team, or register on our platform. All data provided during these actions is stored for follow-up purposes.
- Messages and communications: When interacting with our team via WhatsApp, SMS, email, or any other channel, certain data may be retained to simplify future communication with our clients and users.
IMPORTANT: The submission of data to lab212 by the user is a free and explicit act of will, indicating consent to the processing of such data. The user understands that the absence of required information may impact the quality of services provided by lab212.
how, why, and what data we collect
We are committed to collecting only the personal data necessary for each type of interaction. The information you provide must be accurate and truthful, and you are solely responsible for the authenticity and accuracy of the data submitted.
As our platform and the services provided by lab212 and its partners are dynamic, we may also collect non-personal data essential to ensure optimal performance and improve your user experience.
Here is a summary of the purposes and types of data we collect:
- Site navigation: We automatically collect anonymous data such as IP address, browser type, pages visited, and time spent on each page.
- Contact information: When you contact us via email, phone, or chat, we collect your name, email address, phone number, and message.
- Service usage information: When using our services, we collect data about your activity, such as responses to surveys, watched videos, visited pages, and any content you share with us (e.g., comments, suggestions, questions, files, images, or other materials).
about the use of cookies
We use cookies on our website to improve your browsing experience. Cookies are small text files stored in your browser when you access a website.
They help us recognize your browser, personalize your experience, and understand which sections of the site are most engaging—so we can offer better content and recommendations.
To learn more, please refer to our Cookie Policy.
who we share your data with
Service Providers: We may share your data with trusted service providers involved in marketing, analytics, payment processing, email delivery, and recruitment. These partners are only authorized to use your data to perform the services requested by lab212 and always in accordance with our instructions.
Affiliates and Subsidiaries: We may share personal data with our affiliates and subsidiaries, always respecting the terms of this Privacy Policy.
Government Authorities and Other Parties: We may disclose data when legally required to do so or when necessary under the following circumstances:
(i) To comply with legal obligations
(ii) To protect the rights, property, or safety of our users or the platform
(iii) To prevent actual or potential harm to people or property
user rights regarding personal data
This section outlines your rights concerning your personal data.
Under Brazil’s General Data Protection Law (LGPD), all individuals have the right to information, transparency, freedom, and autonomy in their decision-making processes.
We treat all collected data with strict confidentiality and apply the necessary technical and organizational security measures to protect it.
As a user, you have the right to:
- Access your data;
- Correct inaccurate or outdated information;
- Request deletion;
- Request data portability;
- Refuse the use of your data for marketing or promotional purposes.
To exercise your rights or request additional information, please contact us through the channels provided at the end of this policy.
data security measures
Security is one of the core principles of our data privacy practices.
All personal data shared through our website is handled with strict confidentiality and protected by technical safeguards, in accordance with applicable data protection laws.
We use the following security practices:
- SSL (Secure Socket Layer) encryption;
- Firewall protection;
- Regular system updates and maintenance;
- Strong password policies;
- Periodic security audits.
Your data is stored on secure servers and is protected from unauthorized access using up-to-date technologies.
If you have any questions or concerns regarding your data security, we encourage you to reach out to us.
requests for changes or deletion
If you would like to request a change, removal, or update to your personal data, please contact us and we will do our best to meet your request promptly.
Data Officer: Technology Team
E-mail: tecnologia@lab212.com.br
user consent
By accessing our website, you confirm that you agree with this Privacy Policy and voluntarily consent to the collection and processing of your personal data in accordance with the principles of purpose, necessity, and adequacy.
Last updated: March 23, 2025